Return Policy
Return Policy
At Noor Gold Studio, every product is crafted with care and thoroughly quality-checked before dispatch. Returns are only accepted in cases where the product is damaged or defective at the time of delivery.
Eligibility for Returns
- The return request must be raised within 48 hours of delivery.
- Clear photos/videos of the damaged or defective item must be provided for verification.
- The product must be unused, in its original packaging, with all tags intact.
Non-Returnable Items
Items returned without a valid reason (such as change of mind, wrong size, or personal preference) will not be accepted. Customized or personalized products are also non-returnable unless they arrive damaged or defective.
Return Process
- Contact us at contact@noorgoldstudio.com or call +91 99710 21241 within 48 hours of delivery.
- Provide your order number and supporting images/videos of the issue.
- Our team will verify the claim and provide return instructions if approved.
Resolution
Once the return is approved and the product is received, you may choose between:
- A replacement product at no extra cost, or
- A full refund issued to your original mode of payment (may take 7–10 business days).
Need Help?
For any return-related assistance, reach out to us:
Returns are only accepted in case of damage or defect at delivery. Email contact@noorgoldstudio.com or call +91 99710 21241 within 48 hours.